Welcome to drismayil.com, the official online platform of Modern Electro-Homeopathy Clinic, a government-registered and approved center dedicated to promoting human health activities.
This Shipping Policy applies to all orders placed through Modern Electro-Homeopathy Clinic and drismayil.com (hereinafter referred to as “we,” “us,” “our,” “Modern Electro-Homeopathy Clinic,” or “drismayil.com”).
We are committed to providing safe, timely, and reliable delivery for every order. Our priority is to ensure that each item reaches you in good condition and within the expected timeframe. Please review the following information to understand how we manage shipping and delivery for your purchases.
PROCESSING
We are committed to ensuring that every order is processed efficiently and handled with the utmost care. From the moment your order is confirmed, our team begins working to verify the details, prepare the items, perform quality checks, and securely package your products for dispatch.
Our focus is on maintaining high standards of accuracy, hygiene, and presentation during the order preparation phase. We prioritize proper packaging to protect your items during transit and aim to deliver a seamless and satisfying shopping experience.
Typically, order processing takes 1 to 3 business days from the date of order confirmation. This timeframe excludes Sundays, public holidays, religious holidays, and strike days, which may delay processing. Orders placed during these periods will be processed on the next available working day.
Please note that while we strive to meet our standard processing time, occasional delays may occur due to stock availability, high order volumes, or unforeseen circumstances. In such cases, we will do our best to keep you informed.
SHIPPING METHOD
We offer a range of shipping options to ensure safe, timely, and cost-effective delivery for all our customers. If a specific courier service is selected during checkout, we will make every reasonable effort to ship your order using that preferred provider, subject to its availability and service coverage in your area.
In the event that the selected courier is unavailable, does not operate in your delivery location, or is temporarily out of service, we reserve the right to dispatch your order using a reliable alternative. This alternative will be chosen based on current shipping conditions, with a strong focus on maintaining timely and secure delivery.
If you previously selected a specific courier for an earlier order, and you have now selected the same courier again, but your order is shipped via a different service, it typically means that the originally selected courier has either discontinued service in your area or is temporarily unavailable.
We strive to process and ship all orders promptly. Customers are encouraged to check their email inbox or account dashboard for real-time updates on their order status, including tracking information once the order has been dispatched.
Shipping methods are determined based on several factors, including:
- The type and size of the product,
- The delivery location,
- The availability and reliability of courier services at the time of dispatch.
For non-liquid products, especially books and printed materials, we often ship via India Postal Service, depending on efficiency and cost. However, we may also choose to use private couriers when they offer better speed or availability. We have partnerships with trusted logistics providers such as Delhivery and the Shiprocket shipping platform, and we generally prefer dispatching through these channels whenever possible.
While we always aim to honor courier preferences selected at checkout, in cases where the chosen service is unavailable or unsuitable due to the order type or destination, we will proceed with an appropriate and dependable shipping method to ensure smooth delivery—without compromising safety or efficiency.
DELIVERY TIMES
We are committed to ensuring that your orders are delivered in a timely and efficient manner. We offer multiple shipping options to accommodate varying delivery needs based on product type, destination, and courier service availability.
All orders are processed and dispatched during regular business hours: Monday through Friday, excluding Sundays, public holidays, religious holidays, and strike days. Orders placed on non-working days will be processed on the next available business day.
Once your order is confirmed, it will typically be dispatched within 1 to 3 business days, depending on product availability and the selected shipping method. After dispatch, the estimated delivery time will vary based on your location and the courier service used.
Estimated Delivery Timelines:
- Local and Intra-State Deliveries:
- Orders within the same city or state are generally delivered within 3 to 5 business days from the date of dispatch.
- National Deliveries (Other States in India):
- For shipments to other states across India, delivery typically takes 5 to 10 business days, depending on the distance, regional accessibility, and current courier capacity.
- Remote or Hard-to-Reach Locations:
- Deliveries to remote areas or regions with limited courier coverage may experience longer transit times. We appreciate your patience in such cases.
At this time, we do not offer international shipping. All orders placed on drismayil.com are delivered only within India. We apologize for any inconvenience this may cause.
Your selected shipping method will be clearly indicated in your order confirmation. Once dispatched, we will share tracking details (when available) to help you monitor the progress of your delivery.
Please note that all delivery timeframes provided are estimates. Actual delivery times may vary due to a number of external factors, such as:
- Delivery destination
- Weather conditions
- Regional courier delays
- Public or courier service disruptions
We continuously monitor the performance of our shipping partners to ensure a dependable and timely delivery experience for all our customers.
SHIPPING CHARGES
At drismayil.com, we believe in maintaining a fair and transparent shipping charge policy that reflects the size, weight, and destination of each order. Our goal is to provide affordable shipping rates while ensuring reliable delivery across India.
Shipping charges are automatically calculated at checkout, and you will see the final cost before completing your purchase. These charges are determined based on several factors, including:
- The weight and dimensions of the items,
- The delivery location,
- The type of products ordered (e.g., regular, fragile, or bulky items).
Flat-Rate and Weight-Based Shipping
We use a combination of flat-rate pricing and weight-based pricing, depending on the nature of the order:
- A standard flat rate is applied for most shipments, and this rate may vary by state or delivery zone across India.
- For heavier, bulkier, or sensitive items—such as health supplements, liquids, or specialized goods—the shipping cost may increase proportionally based on total weight and distance to the delivery address.
Multiple Items in One Order
When you order multiple products, shipping charges may be calculated separately for each item—especially if they differ in size or packaging needs. However, our system intelligently combines these costs during checkout to offer the most efficient rate. In some cases, reduced shipping rates may apply for additional units of the same item.
Certain products also carry dedicated flat-rate shipping fees due to special handling or packaging requirements. These charges are fixed and are clearly indicated on the product page and at checkout.
Free Shipping Promotions
We periodically offer free shipping on selected products, categories, or during promotional campaigns. Free shipping may also be available when:
- A valid coupon code is applied,
- Your cart meets a minimum order value,
- A specific promotional offer is active.
Eligibility for free shipping will always be displayed on the product page or during checkout, along with any applicable terms and conditions.
Domestic Focus
Please note that all shipping charges apply to deliveries within India only, as we currently do not support international shipping.
Every shipping charge on our platform is dynamically calculated in real-time, based on your order details, and clearly shown before final payment—ensuring complete pricing transparency for our customers.
How the Delivery Charge Is Calculated for Multiple Units
When multiple products are added to your cart, the shipping charges are calculated based on the individual shipping cost of each product, unless a free shipping offer or bundled rate is applicable.
Each item may have a unique shipping charge, depending on its weight, size, packaging requirement, and destination. In such cases, the system automatically adds up the delivery charges for all items in your order at checkout. For example, if you order three different products, the total shipping cost will generally be the sum of all individual delivery charges.
However, in certain cases—especially when ordering multiple quantities of the same item—a reduced per-unit delivery rate may apply. Our system is designed to optimize and combine shipping charges wherever possible to avoid unnecessary costs and provide better value to our customers.
All prices listed on our website are inclusive of applicable taxes, unless stated otherwise. Any additional shipping charge—based on your delivery state, PIN code, or territory—will be clearly shown during the checkout process.
We aim to maintain full transparency regarding delivery fees and ensure that you are informed of the exact shipping cost before completing your order.
SHIPPING ADDRESS
To ensure smooth and timely delivery of your order, it is essential that the shipping address provided at checkout is accurate, complete, and up to date. This includes the full name of the recipient, house/building number, street name, locality, city, state, postal (PIN) code, and a valid mobile number for delivery coordination.
We rely on the information you provide to process and deliver your order. Any errors or omissions in the address can lead to delays, failed deliveries, or returned packages. In such cases, we are not responsible for missed deliveries or additional charges that may arise due to incorrect address details.
If you realize that you’ve entered an inaccurate or incomplete shipping address, please contact us immediately at sales@drismayil.com or through our customer support channels. If your order has not yet been processed or dispatched, we will do our best to update the shipping address accordingly. However, if the order is already shipped, changes may not be possible.
Please double-check your shipping information before placing the order to avoid unnecessary delays or inconvenience.
DISRUPTIONS TO DELIVERY
While we strive to ensure every order reaches you on time, unforeseen events and external factors beyond our control may occasionally cause delays or disruptions in delivery. These may include, but are not limited to:
- Natural disasters such as floods, earthquakes, or storms
- Severe weather conditions that affect transport services
- Labor strikes or logistical disruptions
- Political unrest or local restrictions
- Pandemics or public health emergencies
- Technical failures in courier networks
- Regulatory or customs-related delays (if applicable for inter-regional shipments)
In such rare cases, we cannot guarantee delivery within the estimated timeframe. However, we continuously monitor the status of shipments and work closely with our delivery partners to minimize the impact of such disruptions wherever possible.
If your order is affected by a significant delay, we will notify you promptly via email or phone and offer support or alternative solutions when feasible. Your patience and understanding during such situations are greatly appreciated.
Please note that delays caused by these factors do not typically qualify for compensation or refunds unless otherwise specified in our dispute policy.
TRACKING YOUR ORDER
After your order has been processed and dispatched, you will receive a shipment confirmation email or message containing a tracking number (if tracking is available for the selected courier service). This number allows you to monitor the real-time status and progress of your shipment.
You can use the tracking number to check the delivery status directly on the official website of the assigned courier, or via any tracking link we provide. In some cases, you may also track your order from your customer dashboard on our website if logged in.
Please note that tracking information may take up to 72 hours to become active after your order has been shipped, depending on the courier’s update cycle and system.
If you do not receive a tracking number within a reasonable time after dispatch, or if the tracking link does not work, you may contact us at sales@drismayil.com for assistance. We’ll be happy to help you track your order manually and provide any relevant updates.
We recommend checking your email inbox (and spam/junk folder) regularly for shipping notifications, especially if you are expecting a delivery.
LOST OR DAMAGED ITEMS
We take great care to ensure your order is securely packaged and safely delivered. However, in rare cases, items may arrive damaged, defective, or become lost in transit. If you experience any of these issues, we are here to help.
If your package appears to be tampered with, physically damaged, or open upon delivery, we strongly advise you to refuse the delivery and return it to the courier immediately. Please also notify us right away by emailing sales@drismayil.com or calling our support team. Make sure to mention your Order ID and provide a brief description of the issue. If possible, include photographs of the damaged item or packaging to help us process your request faster.
In cases where the package was accepted and the damage was discovered afterward, please contact us within 24 to 48 hours of delivery with your order details and evidence of the issue (e.g., photos of the product, packaging, and any defects). We will assess the situation and offer a suitable resolution, which may include a replacement, refund, or store credit, depending on the nature of the issue and product type.
Please ensure the original tags, labels, and packaging are kept intact when returning any item. This helps us process returns quickly and efficiently.
For packages that appear to be lost or significantly delayed in transit, we will investigate the matter with the courier. If the courier confirms that the package is lost, we will issue a replacement or initiate a refund based on your preference.
Your satisfaction and trust are important to us, and we are committed to resolving any delivery issues swiftly and fairly.
DISPUTE ELIGIBILITY
At drismayil.com, we are committed to providing a smooth, timely, and transparent delivery experience for all our customers. While we make every effort to process and ship orders promptly, we understand that occasional delays or issues may occur during transit. In such cases, you may be eligible to raise a dispute and request our assistance.
Customers may initiate a shipping dispute under the following conditions:
- For Standard Shipping: If your order has not arrived within 21 days from the expected delivery date.
- For Expedited/Express Shipping: If the order has not arrived within 15 days of the expected delivery date.
If your package is delayed beyond these timeframes, or if you encounter any delivery-related issues (e.g., incorrect item, partial delivery, or delivery to the wrong address), you must notify us within 7 calendar days from the expected delivery date to be eligible for support. Disputes raised after this period may not qualify for resolution or compensation.
To file a dispute, please contact our customer support team by emailing sales@drismayil.com with the following details:
- Your Order ID
- A brief description of the issue
- Any relevant supporting documents or photos (if applicable)
We review each case carefully and aim to resolve disputes promptly through appropriate actions such as resending items, issuing refunds, or providing store credit, depending on the nature of the problem.
Please note that we are not responsible for delays caused by force majeure events such as natural disasters, public strikes, or transportation shutdowns. However, we will still do our best to help track your order and provide support where possible.
Your satisfaction is our priority, and we appreciate your cooperation in bringing any issues to our attention within the allowed timeframe so we can assist you effectively.
For more details or to learn about our policies, terms of service, or other related information, please visit the relevant sections on our website at https://drismayil.com. You can also find direct links in the footer area, including our Privacy Policy, Terms of Service, Refund Policy, Shipping Policy, Disclaimer, and other important pages. All our policies are interconnected and collectively define the terms of our services. We encourage you to review them carefully to fully understand your rights and our responsibilities.
[Last updated on: April 7, 2025].